ABOUT US
“Be the change you wish to see in the world”
– M.K. Gandhi
- We are a full service travel company out of Toronto, Canada. Our vision is to bring your the lowest fares on travel products and contribute to:
- carbon emissions, overtourism and sustainable tourism practices.
- We aim to lowest prices on flights, hotels, car rentals, vacation packages, groups and travel insurance; online or phone/ email/ chat.
- We are partnered with the world’s largest travel companies like Expedia, Booking.com, Mondee and Priceline to bring you (probably :)) lower prices.
- Next, we costco (yes, like bulk discounts) this collective buying power to create group discounts for NGOs and other smaller community groups.
- Finally, we reinvest 25-50% of our net profits into sustainable travel with donations, carbon offsets and travel discounts.
- In the future, we are looking at adding a B Corp. certification, NGO status, voluntourism and fundraising opportunities online.
- So, if you’re a non-profit sector staff or just a cognizant citizen like Greta, let us know of your travel plans, business or leisure.
Travel Well. Travel Fair.
– Social Travel –
We would love an opportunity to learn from you. Drop us a line!
Some important information:
Terms & Conditions:
Ticket Policies, Rules and Restrictions
Once purchased, most tickets are non-refundable and non-transferable. All service fees are non-refundable. Name changes are not permitted. Prices do not include Baggage and Carry-On Fees or other fees charged directly by the airline. Fares are not guaranteed until ticketed. All changes are subject to availability, additional fees, airlines rules and regulations. All travelers must confirm that their travel documents required are current and valid for your destination.
When you make a booking request for a Flight “Travel Product”, “Social Travel” will send a “Booking Request” via airlines reservations systems for your flights to the airlines. “Social Travel” then process your request and send you a confirmation email when the booking is confirmed (e.g., when an itinerary has been ticketed). The “Booking Confirmation Email” is not a confirmation of tickets. Note that the fares and availability of your booking request may change during the time it takes us to process your booking request. Your reservation is not confirmed and your purchase is not completed until “Social Travel” sends you an electronic confirmation “E-ticket”. In some cases “Social Travel” may determine that it is unable to confirm your tickets. Reason being that “Social Travel” may not be able to confirm your tickets due to fact that changes in the fare amount or the availability of the flights you have requested occurred, an airline’s failure to confirm the booking request, incomplete or inaccurate payment information, rejection of a method of payment, concerns that the booking request was unauthorized or fraudulent, or other issues that may prohibit fulfillment of your request for a particular Travel Product. “Social Travel” will notify you if we are unable to process your request. If “Social Travel” is unable to process your request, we may suggest an alternative Travel Product for you. You are, however, under no obligation to purchase any such alternative.
Credit card billing
Your credit card statement may show multiple charges, because credit card may have been billed in multiple charges not exceeding the total amount. Example – Airline charges (cost of the airline ticket) PLUS an additional booking transaction service fees by “Social Travel” to process your E-ticket. All transaction service fees are 100% non-refundable. Booking transaction Service Fees – No representations are made for the service fees charged. It is only for Site usage and booking creation. No representations are made for service fees charged for booking through our call center and those fees may be higher. There are no representations or warranties except for using our call center agent’s assistance in searching various airfares and other travel products and making the booking. All types of service fees may change at any time and the most updated fees may not be reflected here.
Useful Information for Travelers
Baggage Rules & Fees
Additional baggage fees may apply. For more details, click here: Baggage and Carry-On Fees. Since the baggage fees may change, we recommend that you contact the airline you are traveling on for the latest information regarding airline specific baggage rules, requirements and fees.
Seats
If you have requested a seat to be assigned, we will send your request to the airline. Airline may or may not be able to confirm your request. At times airlines may not be able to assign specific seats or seats sitting together. Occasionally seats can be assigned only at the check-in counter at the airport.
Cancellation of Flights
Most of our airline tickets are 100% non-refundable, non-transferable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases. Usually the credit issued by the airline supplier is valid with time constraints and a specific expiration date and should be discussed with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. A cancellation fee of $30 per person per ticket must be paid to us at the time of cancelling the booking. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to the pay fare difference (if any), applicable airline penalties for that fare and “Social Travel” exchange fees. All such changes are governed by the airlines’ rules and regulations and are out of our control. “Social Travel” does not provide any representations or guarantees on changes or fees.
Voluntary Flight Changes
Although most itineraries/tickets allow changes, as per airline policy – the majority of these itinerary changes require the issuance of a new ticket. All changes are subject to availability, airline rules and regulations, penalties and a difference from the original airfare and our service fees. The airline has the final authority regarding itinerary changes and penalties.
Involuntary Changes (Changes done directly by the airline)
Airlines may make changes to a scheduled flight itinerary that is beyond our control. In these cases, if the airline notifies us with a viable option, we will send you an e-mail with the changes as well as the option the airline is offering. If the airline does not provide us with a viable option, as a valued customer, your reservation will be reviewed and assisted by one of our Schedule Change Specialists.
Travel Protection Plan
If you have not already purchased the Travel Protection Plan, we recommend purchasing our Travel protection Plan. The coverage you have purchased will only cover the arrangements booked through the website in which you purchased your protection plan. You should review detailed rules on the protection plan by reading the Description of Coverage.
Valid Photo ID
A valid government photo I.D. must be presented by all travelers in order to board domestic flights. Minors traveling domestically with parents generally do not need a photo I.D. If traveling with children less than two (2) years old, a birth certificate may be needed to confirm the infant’s age. More information
Checking in for Domestic Flights (within United States)
It is recommended that you check-in at least two (2) hours prior to the scheduled flight departure time. Please allow extra time if traveling with children or need assistance boarding the aircraft.
Checking in for International Flights
It is recommended that you check-in at least three (3) hours prior to the scheduled flight departure time. Please allow extra time if traveling with children or need assistance boarding the aircraft.
NOTE: The airlines reserves the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-in. Check-in times can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required check-in time.
Passport / Visa/s
For international travel, all passengers must be in possession of valid travel documents such as ticket, passport, visas, transit visas, Schengen Visas and all other entry permits. Your passport must be valid for 6 months after your return date. It is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit. Please note, a roundtrip or ongoing ticket may be required for certain international cities. If you are traveling one-way, please verify with the airline or Consulate General to prevent any issues at time of boarding.
Operated by… (Flight number/details)
Please note that your flight itinerary may consist of flights that are operated by what is called a “Code Share” partner of the airline on which you are traveling. It is for this reason we advise you to make sure that you check-in and board your flight at the corresponding airline’s terminal. For example – The flight number on your itinerary may indicate a United Airlines flight number but in fact this flight may be “Operated by Air Canada” in which case you are required to check-in at the Air Canada ticket counter and board at the corresponding Air Canada gate.
Fare Changes
Prior to ticketing, all fares are subject to change. In these rare cases, we reserve the right to notify you of any rule or fare change within three (3) business days. As a courtesy to our valued customers, we will absorb the difference of the fare up to $25.00 per passenger. In the event that the fare difference is higher than $25.00, you will have the option to not purchase this ticket and your credit card will not be charged.
Privacy Policy
Social Travel has created this privacy statement in order to demonstrate its commitment to privacy. The following discloses our information gathering and dissemination practices for Social Travel as well as email newsletters. It is important for you to understand what information we collect about you during your visit and what we do with that information. This Privacy Policy only applies to information collected on Social Travel and not to information that is collected by Social Travel through any other means. Your visit to Social Travel is subject to this Privacy Policy and our Terms of use.
1. Personal Information Collection and Use
We do not collect personally identifiable information about you, except when you provide it to us. For example, if you submit a question to us, sign up for our weekly newsletters or a sweepstakes on Social Travel, you may be asked to provide certain information such as your contact information (name, email address, mailing address, etc.). When you submit your personally identifiable information through Social Travel, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. We will not sell or rent your personally identifiable information to third parties without your consent, except as otherwise disclosed in this Privacy Policy. Except as otherwise disclosed in this Privacy Policy, we will use the information you provide us only for the purpose of responding to your inquiry or in connection with the service for which you provided such information. For example, if you opt-in to our email alert, we may use your email address to send you periodic emails. We may forward your contact information and inquiry to our affiliates and other divisions of our company that we feel can best address your inquiry or provide you with the requested service. We may also use the information you provide in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We may share or transfer such non-personally identifiable information with or to our affiliates, licensees, agents and partners. We may retain other companies and individuals to perform functions on our behalf. Examples include, without limitation, customer support and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. In addition, we may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal proceeding or governmental request.
2. Email addresses
We do not want you to receive unwanted email from us. We try to make it easy to opt-out of any service you have asked to receive. If you sign-up to our email newsletters we do not sell, exchange or give your email address to a third party. Email addresses are collected via the website Social Travel, co-registration partners and third-party marketing lists and promotions. Users have to physically opt-in to receive the Social Travel newsletter and a verification email is sent. Social Travel is clearly and conspicuously named at the point of collection. The security of your personal information, including your email address and zip code, is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during registration and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 per cent secure, however. Therefore, though we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about the security on our Web site, please visit our “Contact Us” page and a designated Social Travel correspondent will respond to your query. If we decide to change our email practices, we will post those changes to this privacy statement, the homepage, and other places we think appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to our email practices, we will notify you here, by email, and by means of a notice on our home page.
3. Access to Personally Identifiable Information
If your email address changes, or if you no longer desire our service, you may correct, update, delete or deactivate your details by visiting the Contact Us page.
4. Cookies
Social Travel uses cookies to improve user experience such as improving navigation and relevancy of product and information on the site. Your web browser should allow you to choose whether or not to allow cookies – you can still use our site if you have them disabled. For more information on cookies, visit cookiecentral dot com.
5. Third Party Sites and Booking Tools
Social Travel does not sell you travel products or services, but directs you to third party Web sites that do. These sites may collect personally identifiable information from you, such as your name, address, credit card details or details pertaining to other methods of payment. These sites may have their own privacy policies which will govern how such sites use and share your personally identifiable information.
6. Third Party Advertisers
The advertising banners and other forms of advertising appearing on this Web site are sometimes delivered to you, on our behalf, by a third party. In the course of serving advertisements to this site, the third party may place or recognize a unique cookie on your browser.
7. Business Transfers
As we continue to develop our business, we might sell certain of our entities or assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on Social Travel you agree that your data may be transferred to such parties in these circumstances.
8. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.